Eindhoven, August 19 - In continuation of the Disaster Recovery
Service, VDD IQware now introduces the Scan Recovery
Service. The Scan Recovery Service meets the needs of customers in the event of
a calamity to the customer, causing their own scanning environment to
temporarily be unavailable. A scanning facility can be offered to ensure the
customers production can be resumed as soon as possible.
VDD IQware offers a complete, comprehensive and state of the art scanning
facility, also used by VDD IQware to digitize paper documents for its customers.
This operational scanning facility is extended in capacity for the Scan Recovery
Service. The scanning facility is fully operational and maintained by VDD IQware,
Kodak and Kofax.
The VDD IQware Scan Recovery Service environment will be designed in
conformation with the customers specifications. For example, scanning directly
into Hyarchis.Net in the customers environment. In addition, VDD IQware also
offers its customers an emergency Hyarchis.Net environment (server, database,
etc), if this emergency environment is not already available.
When a customer wishes to make use of the Scan Recovery Service, VDD IQware will
first perform an impact analysis. In this analysis, the configuration and
operation of the customer are documented, including the customer’s requirements.
Following this analysis, a final quote is issued.
Service Level Agreement
The customer environment and scope of the Scan Recovery Service are recorded in
a Service Level Agreement (SLA). The SLA includes agreements with customers,
availability of the Scan Recovery Service environment, emergency procedures,
maintenance procedures, process and planning of Scan Recovery tests. A standard
SLA includes the agreement to deliver a production environment within 8
workhours (one workday). Once the customer and VDD IQware have entered into an
agreement, the Scan Recovery Service is directly available to the customer.
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About VDD IQware
VDD IQware, founded in 1985, is the developer and provider of Hyarchis.Net, the
Enterprise Content Management System developed on Microsoft.Net technology.
Hyarchis.Net allows all paper and digital documents to be stored and processed
digitally. With Hyarchis.Net and VDD IQware’s supporting services, organizations
can optimize the quality of their business-critical processes and realize
greater productivity per employee. VDD IQware is active in the financial
services, transport and logistics, government, healthcare and project-oriented
sectors. Hyarchis.Net is also used by business service providers and
manufacturers. Hyarchis.Net consists of a number of building-blocks: Document
Management, Business Process Management, Invoice Processing, Records Management,
Contract Management, Web Content Management, E-mail Management and Document
Composition. For more information: www.hyarchis.net
