Eindhoven, January 17, 2013 – Qollect has digitalized and optimized
all business processes relating to special management of mortgages using
Hyarchis.Net, the Enterprise Content Management (ECM) system of VDD IQware.
Qollect is the business process outsourcing organization for special management
of mortgages and consumer loans. Qollect uses Hyarchis.Net Document Management
system primarily to digitize all incoming and outgoing correspondence. Through
the deployment of this solution within the organization the quality of the work
processes improved, search times are reduced and there is a reduction of paper
flow. Qollect provides special servicing for parties as ELQ Hypotheken.
Before the introduction of paperless working Qollect made use of more than 3,500
paper dossiers. Now all letters, documents and e-mails are stored in digital
form at one central location. The digital availability of existing dossiers and
incoming mail makes it possible to work faster and more efficiently. Each
authorized employee, can regardless of time and place look into the digital
dossiers, so they always have a full insight on the status of a customer. This
high accessibility improves communication with the customer and professionalizes
the services provided.
“This new working method with Hyarchis.Net Document Management makes it possible
for us to keep abreast of the times and to anticipate to the needs of the
customer and lenders”, explains Jeroen Heikens, Manager Operations at Qollect.
“As information is digitally accessible, it is possible to supply secured and
customized information to supplying parties or customers. In addition to the
time and cost savings that we have achieved by the implementation, the digital
dossiers also are saving a lot of space. We are therefore very pleased with this
method and the benefits it has brought.”
About VDD IQware
VDD IQware is the Dutch developer and vendor of the Enterprise Content
Management system Hyarchis.Net, that provides digital storage and processing of
all paper and digital documents. With the document- and workflow suite of
Hyarchis.Net, VDD IQware offers solutions integrated in the business process for
working more efficiently, increasing quality and productivity in organisations.
VDD IQware is active in finance- and business services, government, accountancy,
healthcare, education and the project oriented sector. Hyarchis.Net consists of
the components: Document Management, Case Management, Business Process
Management, Document Composition, Document Xtract, E-mail management, Contract
Management, Web Content Management, Invoice Processing and Records Management.