Eindhoven, 26 January, 2012 – VDD IQware, developer and provider of
the Enterprise Content Management (ECM) system
Hyarchis.Net, extends her ECM
product suite with Case Management. Case Management closely relates to The New
World of Work, where flexible business processes are supported by a solution
that is integrated in these processes. Employees make use of a guideline
allowing them to proceed through the work process and avoiding interference in
the actual method the work is performed moreover it promotes self-organization.
This new way of working transcends workflow management where knowledge workers
don’t have the liberty to alter the process for the benefit of the case.
Organizations strive for efficient, flexible business processes and an optimal
customer service. It becomes increasingly important to quickly react on changing
market situations. A new prerequisite for a permit grant, an invoice that needs
to be sent urgently or a supplementary verification before approval of a
mortgage; all plausible scenarios that can be directed and registered by
Hyarchis.Net Case Management. The starting point, the end result and the
verification instances are predetermined. All intermediate steps are advanced by
the knowledge worker in a flexible manner. The tool is web based, and therefore
easy to manage and implemented within a very short time span.
“Hyarchis.Net Case Management allows us to provide a solution for new business
needs”, states André van der Doelen, CEO of VDD IQware. “Case Management
supports business processes in a flexible manner, allowing deviation from the
actual process. Hyarchis.Net Case Management places the focal point at the end
result and not at the process. The employee directs the process and does not
need to pay attention to process defining. In this way Hyarchis.Net Case
Management facilitates the flexibility needed to implement alterations on short
notice and allows you to maintain the lead over your competition.”
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About VDD IQware
VDD IQware is the developer and provider of Hyarchis.Net.
Hyarchis.Net is the Enterprise Content Management system that allows all paper and digital documents to be stored and processed
digitally. With Hyarchis.Net and VDD IQware’s supporting services, organizations
can optimize the quality of their business-critical processes and realize
greater productivity per employee. VDD IQware is active in the financial
services, transport and logistics, government, healthcare and project-oriented
sectors. Hyarchis.Net is also used by business service providers and
manufacturers. Hyarchis.Net consists of a number of building-blocks: Document
Management, Case Management, Business Process Management, Invoice Processing,
Records Management, Contract Management, E-mail Management and Document
Composition.
