The Scan Recovery
Service meets the needs of customers in the event of a calamity to the customer,
causing their own scanning environment to temporarily be unavailable. A scanning
facility can be offered to ensure the customers production can be resumed as
soon as possible.
We offer a complete, comprehensive and state of the art scanning
facility, also used by us to digitize paper documents for its customers.
This operational scanning facility is extended in capacity for the Scan Recovery
Service. The scanning facility is fully operational and maintained by Kodak, Kofax
and us.
The Scan Recovery Service environment will be designed in
conformation with the customers specifications. For example, scanning directly
into Hyarchis.Net in the customers environment. In addition, we also offer our customers an emergency Hyarchis.Net environment (server, database,
etc), if this emergency environment is not already available.
When you wishe to make use of the Scan Recovery Service, we will
first perform an impact analysis. In this analysis, the configuration and
operation of the customer are documented, including the customer’s requirements.
Following this analysis, a final quote is issued.
Service Level Agreement
The customer environment and scope of the Scan Recovery Service are recorded in
a Service Level Agreement (SLA). The SLA includes agreements with customers,
availability of the Scan Recovery Service environment, emergency procedures,
maintenance procedures, process and planning of Scan Recovery tests. A standard
SLA includes the agreement to deliver a production environment within 8
workhours (one workday). Once you have entered into an
agreement, the Scan Recovery Service is directly available.
We would be pleased to help you solving your issues. When you are interested
in how the Hyarchis.Net Scan Recovery Service could help your organization,
please contact us.
